2019中国工商银行社会招聘英语单项选择题练习(三)

Passage 1

Mail 1

Dear Sirs,

S/C No. 89PT/7206-1

It was really a surprise to us, when inspection of this merchandise was being made in Hamburg warehouse, as tremendous quantities were found with open scams so that customer refused to accept this merchandise.

We are therefore suggesting the following solutions:

1. Replace the whole quantity immediately by air-freighting in order to meet the deadline.

2. Air-freight, at least 20,000 to 30,000 pieces free of charge for replacement.

3. Assort the goods immediately to take out all detectives, which costs about US$0.80 per piece, as it would be rather time-consuming.

4. For the pieces that will be sorted out and not replaced, a strong penalty will be charged to us, which naturally must be borne by you.

5. An international honored surveyor already has been instructed to inspect the goods and to issue a respective report.

To be frank, we are very much depressed about this claim as we tried everything to bring in your company into the big business, which was placed before in Korea, mostly without having any problems. Hoping you will find a way to give us immediate solutions and please discuss everything personally with our managing director Mr. Panzer Roabe.

Yours faithfully.

Mail 2

Dear Sirs,

We are sorry about the poor quality of the goods under S/C No. 89PT/7206-1, and are now sending you, enclosed, one Negotiation Memorandum referring to the solutions to the problem. Please return it with your signature after your reading. Otherwise we will not be allowed to import raw material for producing 20,000 pieces as replacement, for it is imperative that we hand a relative agreement or some relative documents agreed by both of us to Shanghai Customs before importing any raw material. We hope that you can understand our position.

Many thanks for your kind cooperation and we are looking forward to hearing from you.

Yours faithfully,

Manager

Encl. A Negotiation Memorandum

1. What is Mail 1?

A. A complaint letter B. A business establishing letter

C. An order letter D. An inquiry letter

2. What is Mail 2?

A. A letter of adjustment B. A letter of complaint

C. A letter of quotation D. A letter of asking for extension

3. How many pieces of goods may the author need for replacement, according to Mail 1?

A. 10000 B. 15000 C. 25000 D. 40000

4. What is the author’s possible mood while writing this letter (Mail 1)?

A. Outraged B. Disappointed

C. Indifferent D. Angry

5. Which one is incorrect according to the two mails?

A. The producer has goods in stock.

B. A lot of goods are not in good quality.

C. Mr. Panzer’s company used to have business with Korean company.

D. An examiner has already been instructed to issue a report.

答案见下页

Passage 1

1.【答案】A。解析：推断题。根据第一封信的第一段It was really a surprise to us, when inspection of this merchandise was being made in Hamburg warehouse, as tremendous quantities were found with open scams so that customer refused to accept this merchandise.可以得知，大量商品不合格，客户拒绝接受，写信前来投诉并提出了相应的补偿方案，故这是一封投诉信(a complaint letter)。故正确答案为A。

2.【答案】A。解析：推断题。根据第二封信的第一句话We are sorry about the poor quality of the goods under S/C No. 89PT/7206-1, and are now sending you, enclosed, one Negotiation Memorandum referring to the solutions to the problem可以得知，首先对产品的质量没达到要求表示道歉，并且随信附寄了关于如何解决问题的协商备忘录，故可以推断这是一封针对投诉做出调整的回函(a letter of adjustment)。故正确答案为A。

3.【答案】C。解析：细节题。根据第一封信的第二条2. Air-freight, at least 20,000 to 30,000 pieces free of charge for replacement.可以得知，至少20,000到30,000件商品需要免费更换，符合文意的只有25000这个数字，故正确答案为C。

4.【答案】B。解析：态度题。根据第一封信的最后一段的第一句话To be frank, we are very much depressed about this claim可以得知，作者写这封投诉信的时候，心情很沮丧，四个选项中只有disappointed(失望的，沮丧的，失意的)意思最为接近，故正确答案为B。其他选项的意思是：outraged愤怒的;indifferent漠不关心的，冷漠的;angry生气的。

5.【答案】A。解析：细节题。根据第二封信中的Otherwise we will not be allowed to import raw material for producing 20,000 pieces as replacement可以得知，厂商需要进口原材料来生产客户索赔的20000件替代品。据此可以推断，厂商没有库存，故正确答案为A。根据第一封邮件中的tremendous quantities were found with open scams so that customer refused to accept this merchandise. 以及2. Air-freight, at least 20,000 to 30,000 pieces free of charge for replacement. 可知有大量的产品质量不合格，故B项正确;根据第一封邮件的5. An international honored surveyor already has been instructed to inspect the goods and to issue a respective report. 可知D项正确;根据第一封邮件最后一段的as we tried everything to bring in your company into the big business, which was placed before in Korea. 可知之前Mr. Panzer’s company与韩国的一家公司有商务往来，故C项正确。本题选错误的选项，故选A。

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