2012年商务英语考试(BEC)中级模拟试题（三）下篇

　　PART FIVE

　　Section B

　　Questions 41-45

　　. Your friend works as secretary in a British company in China. He has written a letter in answer to a Canadian Customer's complaint.

　　. In each line there is one wrong word.

　　. For each numbered line (41 -45) write the correct word in the space on your Answer Sheet.

　　Example :

　　Mr. Davidson works hardly every day and he is a model worker ...hard...

　　Dear Mrs. David,

　　I received your letter dated December the 21st complaining

　　41. about the qualify of our TL135 camera! checked with our

　　42. manager and I am now answer your questions: Your can mail

　　43. the flawed camera to us and paying the postage by yourself. Then

　　44. upon receiving your package, we'll immediate send you a new one.

　　45. And the postage is on us. I look forward to hear from you.

　　Thank your for your letter.

　　二.WRITING

　　PART ONE

　　Question 46

　　You have received a fax from a customer who in the fax complained that he had received 100 GREen colour bicycles instead of 50 green and 50 blue colour bicycles. In order to solve the problem and find out the facts ,you write a short note to the warehouse.

　　. Write a short note to Mr. Randy Simon ,who is in charge of delivering goods from warehouse.

　　. Tell him about the claim.

　　. Mention the date of delivery.

　　. Ask for the duplicate invoice. .

　　. Write 30-40 words on your Answer Sheet.

　　PART TWO

　　Question 47

　　you work for Alla ,a shop which sells upmarket clothing. You are asked to find a way to increase the profits of your shop.

　　Read the following figure showing the results of a survey of two upmarket specialty shops.

　　Point A refers to your shop. Point B refers to Betty Fashion shop ,your main competitor, near your shop.

　　. Use the figure to write a report (about 100- 120 words)recommending ways of improving the quality and pricing of your shop.

　　. Write on your Answer Sheet.

　　附图

　　三. LISTENING

　　PART ONE

　　Questions 10-12

　　. You will hear three face to face conversations.

　　. Write down one word or number in the numbered spaces on the forms below.

　　Message One. Questions 1 -4

　　Application Form

　　Name : Sally King Sex : Female

　　Age : ( 1 )...Address : (2 ) ...Forest Road

　　Contact No: 981 . 332 . 981

　　Experience : sold books door to door for (3)...Publishing

　　House

　　Applying for: 8 : 00 to 8 : 30 on Monday, (4)...Friday morning

　　Message Two. Questions 5-8 .

　　Resistration

　　Data: 1st Sept. Time: 10:10

　　Name: (5)... Sex: M

　　Passport Number : 76689158

　　Room No : (6)...

　　Staying Time : 17th Sept (7) ...Sept.

　　Price Rate : (8) ...

　　Message Three. Questions 9- 1 2

　　Ticket Booking Card

　　Name: (9)...Sex: male

　　Nationality : (10) ...

　　Passport No : 8469703

　　Flight No : Flight (11) ...

　　Destination : (12) ...

　　Date : 7th June Time : 2 : 50pm.

　　PART TWO

　　Questions 13-22

　　Section One

　　Questions 13-17

　　. You will hear five short pieces.

　　. For each piece decide how much is the total amount the speaker is talking about.

　　. Write one letter (A-H) next to the number of the piece.

　　. You will hear the five pieces twice.

　　13...

　　14...

　　15...

　　16...

　　17...

　　Amounts

　　A 51 pounds

　　B 17 pounds

　　C 2.16 pounds

　　D 1.85 pounds

　　E 16 pounds

　　F 1.36 pounds

　　G 2.42 pounds

　　H 1.45 pounds

　　Section Two

　　Questions 18-22

　　. You will hear another five short pieces.

　　. For each piece decide what the speaker is doing.

　　. Write one letter (A-H)next to the number of the piece.

　　. You will hear the five pieces twice.

　　18...

　　19...

　　20...

　　21...

　　22...

　　Actions

　　A. claiming

　　B. reGREtting

　　C. washing

　　D. watching

　　E. drinking

　　F. playing

　　G. depositing

　　H. toastinq

　　PART THREE

　　Questions 23-30

　　. You will hear a talk given by, a spokesman of` the U. S. International Communication Department. He talks about a number of privately owned telephone discounter attacking the cartel of national telephone monopolies that keeps the price of international calls high.

　　. You have to complete the sentences (23-30) by choosing the correct ending.

　　. Make one letter (A ,B or C).

　　23. the Price of international calls into America is

　　A. higher than that of the calls out of America.

　　B. far lower than that of the calls out of America.

　　C. is the same as that of the calls out of America as it is decided by the cartel.

　　24. If you want to "ring back", you have to .

　　A. redial the telephone.

　　B. know the free telephone number to a computerized switch in another country.

　　C. find another person to call you back.

　　25. "Third-country calling refers to

　　A.. calling via another country.

　　B. finding a person in the third country to call.

　　C. calling through three countries.

　　26. International Discount Telecommunications uses

　　A. "ring-back " technique.

　　B. "discounting" technique .

　　C. "thired-country calling " technique.

　　27. According to the spokesman, a band of these tiny American discounters will be A. prosperous.

　　B. limited to an extent.

　　C. short-lived.

　　28. ATST refers to

　　A. American Telephone & Telex

　　B. Associated Telephone & Television

　　C. American Telephone & Telegraph

　　29. World Connect and World Reach is purposely .

　　A. to encourage the foreigners to use American calls.

　　B. to supplement the ``call-home "services.

　　C. to enlarge the communication between the U. S. and the world.

　　30. AT6T's new services have been declined by

　　A. Iraq.

　　B. Japan.

　　C. Syria.

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