An angry customer
A: I am very sorry to hear that you’ve been havingso many problems, sir.
B: Well, sorry isn’t good enough! What can you doto help me?
A: Well, to begin with, I’d like to ask you a fewquestions if I may?
B: Fine, whatever it takes to get this straightenedout!
气愤的顾客
A:很抱歉听到您有这么多的麻烦,先生。
B:是吗?光抱歉是不够的!你怎么帮我解决呢?
A:好吧,首先请允许我问您几个问题。
B:行,什么都行,只要能解决问题。